Frequently Asked Questions

Have Questions About Our Counseling Services at Mindset Counseling Center?


Do you take insurance or what is the cost?

We do not accept any insurance. Some insurance policies provide partial reimbursement or put the cost of sessions towards your deductible. This varies depending on your insurance. It is always worth a call to ask them. We do provide clients with a superbill that will provide the coding for you to submit on your own to insurance. We do accept HSA cards.

How much do therapy sessions cost at Mindset Counseling Center??

  • Individual sessions is $105 per session
  • Couples and family sessions are $125
Most sessions are 45-55 minutes long
We can accommodate longer sessions. This is based on individual client needs as well as availability. The cost for extended sessions will be discussed before scheduling.

I want to contact my insurance to see if I can get partial reimbursement for the cost of sessions, what should I ask?

  • Do I have out-of-network benefits for mental health therapy?
  • What is my out-of-pocket max for an out-of-network therapist?
  • Do you have reimbursement for code 90834 90847?

How long is the appointment?

Most sessions are 45-55 minutes long
We can accommodate longer sessions. This is based on individual client needs as well as availability. The cost for extended sessions will be discussed before scheduling.

How long until I can schedule an appointment?

Depends on your availability. If you are able to come during the day, you are more likely to get in quicker due to the late afternoon and evening spots going quickly. Waitlists do move, you can always get on a waitlist for a consistent appointment or you can go on a weekly waitlist on a needed basis.

What to expect on my first therapy session?

The first therapy session, often referred to as an initial or intake session, is a crucial step in establishing a therapeutic relationship. While the specifics may vary depending on the therapist and therapeutic approach, you can find some common elements you can generally expect during your initial therapy session on our: What to expect on my first therapy session? page. 

Do you prescribe medication?

We do not offer medication services. We will refer you to contact your primary care doctor or a psychiatrist for medication and medication management.

How long will I be in therapy?

The length of therapy varies based on every individual’s needs. We always recommend beginning with weekly sessions and work toward a bi-weekly schedule. We also have monthly maintenance sessions. The work applied during sessions and outside of our sessions will impact the progress that is made.

Do you tell my parents everything we talk about?

For anyone under the age of 18, parents have a right to know what is discussed. We ask that parents allow some confidentiality for their child to develop a therapeutic alliance with our counselors. We work with parents to check on how things are going at home and discuss areas of progress and concerns they might have. If concerning behaviors and or feelings arise in therapy, and the parents need to be brought in due to such things as a safety concern, it is always done as a team to maintain safety and the therapeutic alliance.

If I am feeling suicidal will you hospitalize me?

Confidentiality will always be broken for plans and intent of self-harm, harm to others, or someone is harming you.

What is your Cancellation Policy?

At Mindset Counseling Center, we value your time and strive to provide exceptional service. To ensure the efficient scheduling of appointments and fair treatment for all clients, we have implemented the following cancellation policy:

Cancellation Fee:
A cancellation fee equivalent to 100% of the scheduled service fee will be charged for cancellations made less than 24 hours before the scheduled appointment.

Exceptions to this policy may be made under the following circumstances:

In the case of a genuine emergency that prevents you from attending your scheduled appointment, please notify us as soon as possible. We understand that emergencies happen, and your well-being is our priority.

Practice Discretion:
At the discretion of Mindset Counseling Center, exceptions may be considered for situations deemed reasonable and justifiable by our team. Such decisions will be made on a case-by-case basis.
Cancellation Notification:
Clients are responsible for providing timely notification of cancellations. Please contact your therapist to cancel or reschedule your appointment.

No-Show Policy:
Failure to notify us of a cancellation or not showing up for a scheduled appointment without prior notice may result in the full-service fee being charged.

Thank you for your understanding and cooperation. We appreciate your commitment to maintaining a respectful and efficient appointment scheduling process.

Additional Services

If you are in need of other services, feel free to ask. Mindset Counseling Center works with a trusted group of people that we refer clients to for things such as chiropractic, acupuncture, massage therapy, nutrition, functional medicine, and more.
If you are in need of any additional services, we will do our best to match you with a trusted professional to assist you.

What Our Clients Are Saying

"My counselor really cares about me. She listens to all my concerns and then directs me through each piece of my concerns helping me cope with or move through. I would highly recommend her for your needs too."

" From the first meeting I knew she was the right fit for me and that I would be in good hands. "

" I highly recommend Carolena; if you want a genuine therapist who helps you set the goals you want to achieve and goes out of her way to ensure you hit them."

Let's Start Our Journey Together!

Let us help you with any questions you may have about our Counseling Services.
You can reach out to us using the form below and we will be in touch.
For emergencies call 911 or visit your nearest hospital!

Contact Our Office

Tell Us How We Are Doing

Leave Us a Google Review

Please Leave Us a Google Review

We value your feedback and would love to hear about your experience with Mindset Counseling Center. Your thoughts matter to us, and by leaving a Google review, you can help others discover the benefits of our emotionally focused therapy approach. Share your journey, inspire others, and let your voice be heard. Together, we can create a supportive community where healing and growth thrive.

Follow Us: